Standing on the shoulders of giants
Business technology stands on the foundation of operational excellence in technology. The credibility BT needs to have the more meaningful conversations is achieved through firstly through doing the core operational technology role consistently very well.
You can’t be credible sitting in the boardroom having a conversation about business issues or direction and how technology will help deliver results towards the highest order business issues and direction whilst the mail server keeps failing or people are taking 10 minutes to log in each morning.
Once you can be consistently excellent at the technical operations you build credibility over time and it’s this that provides the emotional banking that BT can draw down on to have the meaningful conversations on how technology will help deliver the results your business needs.
Trying to do BT without the operational support being done well is like trying to do marketing without colour or finance without a general ledger.